Refund Policy

1. Our 14-day refund window

In Short: Ask within 14 days of your first payment for a new subscription.

If you are not happy with a new paid subscription, you can ask for a refund within 14 days of your first payment for it. After 14 days, payments are not refunded, but you can cancel at any time so that you are not charged again.

The free plan costs nothing, so there is nothing to refund. Renewal payments are not covered by the 14-day window.

2. Cancelling your subscription

In Short: Cancel any time; your plan runs to the end of the paid period.

You can cancel from your billing settings. Your plan stays active until the end of the period you have paid for and then does not renew. We do not refund part-used billing periods.

3. Upgrading and downgrading

In Short: Upgrades start a new paid cycle; downgrades wait for the end of the current one.

• Upgrading charges the full price of the new plan on the day you upgrade and starts a new billing cycle. Minutes and time left on the old plan end at that point and are not refunded. We show you this before you confirm.
• Downgrading takes effect at the end of your current period, so there is nothing to refund.

4. Deleting your account

In Short: Ask for any refund before you delete your account.

Deleting your account cancels your subscription immediately, so you will not be charged again. The rest of the current period is not refunded. If you are still inside the 14-day window, ask for your refund before deleting your account: once it is deleted, we can no longer look up your purchase from it.

5. How do I request a refund?

In Short: Email us from the address on your account.

Email support@globalvextraai.com from the email address on your account, with the approximate date you subscribed. We may ask a question or two to confirm it is you.

6. How are refunds paid?

In Short: To your original payment method, through Stripe.

Approved refunds are paid back to the card or other payment method you used, through Stripe. We aim to issue them within 10 days of approval and will email you when we do. Depending on your bank or card provider, it may take 1–2 billing cycles for the refunded amount to appear on your statement.

7. When may we refuse a refund?

In Short: Where there are signs of abuse or the terms were broken.

We may refuse a refund where there are signs of abuse — for example repeated refund requests, or heavy use of the Services during the window followed by a refund request — or where the account broke our Terms of Service.

8. Mistakes on our side

In Short: If we got it wrong, the 14-day limit does not apply.

If you were charged twice, charged in error, or the Services had a serious problem, email support@globalvextraai.com whenever it happens; the 14-day window does not apply to our mistakes. If a processing job fails, the minutes it reserved are returned to your allowance automatically. If we close a paid account for a reason that is not your fault, we refund the unused part of your current period.

9. Your legal rights

In Short: This policy does not reduce your rights under consumer law.

Nothing in this policy affects any rights you have under consumer law, including your rights where a service is not provided with reasonable care and skill.

10. Questions

In Short: Email us, use our contact form, or write to us.

If you have questions about this Refund Policy, email support@globalvextraai.com, use our contact form, or write to us at:

Global Vextra AI Ltd
Company number SC889787
5 South Charlotte Street
Edinburgh
EH2 4AN
Scotland, United Kingdom
support@globalvextraai.com